returns and refunds

we hope you like the goods! if you change your mind anyway, the return request must be filled in directly online within 14 days from the date of receipt of your order.
the products must be returned in exactly the same condition in which you received them: intact, unwashed and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, tags, tags, seals, etc ...). the authenticity tag must remain attached and the safety cord must be intact.
the products must not be worn or possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the following conditions.
the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...).
therefore, if you try on a garment, please do not remove the labels you find attached, otherwise your return will not be accepted.
please note that it is not possible to return or exchange products purchased online, in our stores.

opening of return procedure if you are an unregistered user (order as guest):

– access to the webpage return form and fill in the form with the order number (do not insert # or white spaces), your billing surname and your email:

united kingdom : https://www.forte-forte.com/gb_en/sales/guest/form/

europe : https://www.forte-forte.com/eu_en/sales/guest/form/

italy : https://www.forte-forte.com/it_en/sales/guest/form/

france: https://www.forte-forte.com/fr_en/sales/guest/form/

switzerland: https://www.forte-forte.com/ch_en/sales/guest/form

united states: https://www.forte-forte.com/us_en/sales/guest/form

rest of world: https://www.forte-forte.com/row_en/sales/guest/form

united arab emirates https://www.forte-forte.com/uae_en/sales/guest/form

japan: https://www.forte-forte.jp/jp_en/sales/guest/form/

– enter your order details and select "refund" or "change size".

how to open a return request if you have an account and have placed the order as a registered user:

– log into your personal area and go to the section "order & returns".
– select the order for which you want to request a return and click on the return tab.
– complete the form with details of the items to be returned and the reason for return.
– please select 'refund' or "change size".

how do i return my items?

f you have selected the following option:
a) easy Return: you will receive an email confirming receipt of your return request with the related rma number: in attachment you will find the return label and the return List.
if you ship from a country outside the European Union, you will also receive a Proforma Invoice.
print out the return list, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund.
Print the Return Label and attach it to the parcel, covering/removing the original shipping labels. Arrange collection from your home by calling courier, or visiting the courier's website, or drop off the parcel at the closest Service Point.

b) Standard Return: Within 1-2 working days you will receive an e-mail confirming the receipt of your return request with the associated rma number. Attached you will find the Return List.
If you ship from outside the European Union, you will also find the Proforma Invoice attached.
We remind you that shipping is at your own expense: you can choose the courier you prefer to organize the return shipment.

If you proceed with Standard Return, the products must be shipped to the following address: filoBlu c/o snatt logistica spa – forte forte, via giuseppe di vittorio 21, 20049 caleppio (mi) italia.
* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice that we will send you with the Return Authorization email. The proforma invoice has to be attached to the outside of the box (never put it inside the box): this will help us accelerate the process of customs clearance of your return. We kindly invite you also to communicate the return tracking number by sending an email to our Customer Care if you return an item from a non-EU country.

Please remember that both the Easy Return and the Return on your own options are at your expense.
If you use our Fedex label, you will be charged with the shipping costs on your refund, plus any additional customs fees.
The cost of the shipping label will be indicated when opening return request.

refund

As soon as your return arrives at our warehouse, the Quality Control Department will carry out the necessary verifications. If the outcome is positive, we will send you an e-mail confirming the return and the disposition of the refund.
The refund will be issued within 14 days from receipt of the goods on the same payment method used to place the order.
Please note that the processing time required to receive your refund depends on the internal procedures of your Credit Institution.

return for faulty or incorrect product

in addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement".
forte forte is committed to provide high quality products and services. if, for any reason, you have a complaint about a product purchased online (in case of defective and/or non-conformity), please contact our customer care.
please provide all the necessary information, including, the related order number and pictures with the labels of the product that you received.
before sending the goods back we kindly ask you to wait for a reply from our customer care that will deal with your claim as soon as possible.
in the event of a defective or non-compliant product, forte forte will arrange the collection of the product at its own expense.