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size exchange
we hope the items will be just perfect for you! however, should the size not fit, you have the possibility to request a size exchange, subject to product availability, and completely free of charge.
return request for size exchange
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1. access your personal area 2. go to "my orders" and click on the order that you wish to return. click on the return tab. |
1. access the page return form 2. fill in the form with your order number (without the # symbol), your last name and your e–mail. click on the comtinue. |
3. fill in the form with the items you wish to return and select "size change".
modalità di reso
4. you will receive an email confirming receipt of your return request with the related rma number. in attachment you will find the return label and the Return List. If you ship from a country outside the European Union, you will also receive a Proforma Invoice.
5. please print the return list and place it inside the package with the items to be returned; please print the pre-paid label as well and affix it outside the package, making sure to cover the previous delivery label.
6. book your pick–up with the courier by accessing the courier website through the following link: book a pickup or visit the following link to find out the dedicated customer service number for the country you are ordering from. you can also leave the package at the service point closest to your home, to look for it click here.
as soon as your return is delivered to our warehouse, the quality control office will carry out the appropriate checks. if successful, we will send you an email confirmation returned and the package containing the new size will be delivered within a few days. you will receive a shipping confirmation email with a tracking code when the package leaves the warehouse.
for the generation of the order containing the new size there is no money handling. the system automatically allocates to the selected product the price originally paid for the item you intend to return. return for size change can only be requested once per product. if the new size does not go well, you can only proceed with the return and refund request.